Support Items
  • Cost
  • Support Method
  • Who Can Open Cases
  • Weekday Support
  • Weekend Support
  • Issue Response Time
  • System Down/Impaired
  • Switch Plan Level
  • Training
Basic
  • Free
  • Through DV Ticketing System
  • Designated Primary Contact
  • M-F 8:00AM - 8:00PM EST
  • $50 Per Support Call
  • 1 Business Day
  • 4 Business Hours
  • Monthly
  • Self Paced Online Training Videos
Essential
  • See Chart Below
  • Phone, Email & Chat
  • All Active Users of DV
  • M-F 8:00AM - 8:00PM EST
  • Available on Request at No Cost
  • 8 Business Hours
  • 4 Business Hours
  • Monthly
  • Unlimited instructor led online trainings

    Online trainings are held twice a week

    No limit on the number of trainings any user can attend
Most Popular
Essential+
  • See Chart Below
  • Phone, Email & Chat
  • All Active Users of DV
  • M-F 8:00AM - 8:00PM EST
  • Available on Request at No Cost
  • 8 Business Hours
  • 4 Business Hours
  • Annually
  • One customized 3 hour online training per year

    Unlimited instructor led online trainings

    Online trainings are held twice a week

    No limit on the number of trainings any user can attend
Premium
  • $250 Per Month
  • Phone, Email & Chat
  • All Active Users of DV
  • M-F 8:00AM - 8:00PM EST
  • Available on Request at No Cost
  • 4 Business Hours
  • 4 Business Hours
  • Annually
  • Two customized 4 hour online training per year

    Unlimited instructor led online trainings

    Online trainings are held twice a week

    No limit on the number of trainings any user can attend

Essential & Essential+ Pricing

Essential

Subscription Level
  • 0 - 999 Constituents
  • 1,000 - 4,999
  • 5,000 - 14,999
  • 15,000 - 24,999
  • 25,000 - 49,999
Prepay
  • $36/Month
  • $84/Month
  • $120/Month
  • $165/Month
  • $240/Month
Monthly
  • $45/Month
  • $102/Month
  • $150/Month
  • $204/Month
  • $300/Month

Essential+

Subscription Level
  • 0 - 999 Constituents
  • 1,000 - 4,999
  • 5,000 - 14,999
  • 15,000 - 24,999
  • 25,000 - 49,999
Prepay
  • $42/Month
  • $98/Month
  • $140/Month
  • $192/Month
  • $280/Month
Monthly
  • $52/Month
  • $119/Month
  • $175/Month
  • $238/Month
  • $350/Month